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Bare-Metal Customer Service

Shipping Policy

We would like to welcome you to our customer service page. We at Bare-Metal are very interested in providing you with the best customer support possible. If you need help with any of our products please let us know. You can contact us via e-mail, fax, or phone. Our e-mail address is customerservice@bare-metal.com. You can also reach us at 800.628.7296 with your questions or to place orders. We also have a 24 hour fax number at 248.476.3343.

Rates and Carriers

We try to provide the best shipping and handling prices possible. At this time we can only ship items via UPS, and USPS. Our shopping cart program offers Next Day, 2nd Day, and 3 Day Select through UPS. If you prefer USPS please call in your order.

Standard delivery for most items will be UPS ground or Priority Mail. Delivery times are stated in business days, and do not include order processing times.

Next Day - Delivered the next business day by 5PM

2nd Day - Delivered by the 2nd business day by 5PM

3 Day Select - Delivered by the 3rd business day by 5PM

Standard - Routinely delivered within 5 business days

For orders over 150 pounds, Bare-Metal will contact you to discuss your shipping options and preferences. All shipping prices are quoted in U.S. dollars. C.O.D.'s are certified check or money order only. We cannot accept personal or business checks for C.O.D.'s.

Insurance

UPS deliveries are insured and guaranteed against loss, theft, and damage up to $100.00. Additional insurance can be purchased at customer's expense. If you should experience any freight damage, please contact us immediately. Items sent Priority Mail can be insured at customer's expense.

Order Processing Time

We will do our best to send your order promptly (usually 1-3 days). Order processing times are in business days, and are contingent upon credit card authorization and screening and do not include weekends or holidays. If you need to have your order expedited, please let us know. You may also check the status of your shipment by e-mail or by calling.

International Orders and Destinations

We cannot process international orders directly through the shopping cart at this time. If you wish to order from outside the U.S., please e-mail us for instructions.

Billing to an International Address

Bare-Metal accepts VISA, MasterCard, and American Express credit cards for most purchases. Payment by Visa, MasterCard, and American Express is preferred. Fax orders to 001.248.476.3343. Please include your name, address, credit card number, and expiration date. This information must be included with your order. Charge card purchases must be able to be verified with the issuing bank. If this information is not able to be verified with the bank, the order will result in a cancellation.

Because products vary so much in size and weight and the postage to each country varies; it is impossible to list shipping charges for all combinations of products ordered. Credit card payments help us process your order more rapidly by allowing us to accurately charge for shipping without shortages or overages. Payment can also be made in U.S. dollars through a U.S. bank or International Postal Money Orders made out to U.S. dollars.

International Shipping Method

Bare-Metal uses UPS, and USPS. You are responsible for all taxes or duties that may be charged upon arrival.

International Order Insurance

Unless otherwise requested all merchandise will be shipped insured. Bare-Metal is not liable for lost or stolen merchandise when the customer rejects insuring a shipment. All shipments will be made via Air Mail (unless otherwise specified). Please include instructions for customs labels.